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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Dobson

August 28, 2025

5  out of  5
rating by Mike Dobson
"Sarah helped us navigate the process of moving to State Farm from Allstate. Fantastic service, very knowledgeable, and saved us hundreds of dollars a month!"
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Amy Harris

August 15, 2025

5  out of  5
rating by Amy Harris
"Love this agency and Sarah. Cannot recommend them enough! Sarah is very thorough and worked very hard to get us covered with everything we were needing. I️ was recommended to her by a friend and boy am I️ thankful I️ called!"
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that you love working with our agency and especially with Sarah. She truly prides herself on being thorough and dedicated, so it means a lot to know her hard work made such a positive impact on your experience. We always strive to ensure our clients are fully covered with everything they need, and it’s fantastic that Sarah was able to deliver that for you. We also appreciate you mentioning that you came to us through a friend’s recommendation (word of mouth) is one of the highest compliments we can receive. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Thanks again for your kind words, and we look forward to continuing to serve you!"
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Laura Martim

July 31, 2025

5  out of  5
rating by Laura Martim
"Just in the shopping around phase but Rj was very helpful and knowledgeable, helped me understand coverage needs and even was a better price!! 10/10 would recommend."
We responded:
"Thank you Laura for the kind words. It is always our intention to help our customers understand coverages to insure that our customers needs are met. We very much appreciate you."
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Austin Owen

July 30, 2025

5  out of  5
rating by Austin Owen
"Just want to start out by saying I've had nothing but poor service and dealings with Insurance companies. The big ones especially Geico, Farm Bureau, Progressive, Allstate Etc.. Obviously all companies have their pros and cons, but I am someone who deals in the facts. Here are some of them from this particular Agency.. First off, hands down the best customer service i've ever had with an insurance company. Sarah is amazing at her job and really communicates with you on everything. Very professional and caring towards her job and the clients. My last Insurance company increased my rates three times in one year. - State Farm decreased my rates twice in one year WITH additions to my policy. My wife had Farm Bureau Insurance for 10+ years, when we decided to switch to State Farm we added an extra vehicle and still saved over a hundred a month. We recently were in an auto accident. State Farm had everything done within a week. The auto shop even had washed and cleaned the inside of our vehicle and said we do that for all State Farm claims. I could keep going!! If you are needing Insurance on anything, I highly recommend State Farm and this Particular Agency. The facts dont lie, they are definitely doing things correctly."
We responded:
"Austin, thank you so much for your thoughtful and detailed review. We're thrilled to hear that your experience with our agency, and with Sarah in particular, has been positive. Providing clear communication, excellent service, real value is what we strive for every day, and its rewarding to know that made a difference for you and your family. We truly appreciate your trust in us for your insurance needs and look forward to continuing to serve you for many years to come."
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James Whitten

July 16, 2025

5  out of  5
rating by James Whitten
"Sarah is great. Answers my questions and pairs me with coverages that fit my needs."
We responded:
"Thank you so much, James, for taking the time to share your positive experience! We’re delighted to hear that Sarah has been great in answering your questions and helping you find coverages that perfectly fit your needs. At our agency, we prioritize personalized service and making sure every client feels confident and well-informed about their insurance options. Sarah’s dedication to understanding your unique situation and pairing you with the right coverage reflects our commitment to thoroughness and client satisfaction. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your trust and look forward to continuing to support you!"
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Sherri Griffin

June 27, 2025

5  out of  5
rating by Sherri Griffin
"I communicated with Sarah, she listened to my requests and did not try to up sale me. She did verbalize concerns but respected my decision! Thank you, Sarah."
We responded:
"Thank you for the 5-star review! We're glad to hear that Sarah was attentive to your needs and respected your decisions. We appreciate your feedback and look forward to assisting you again in the future!"
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Loraine Benegas

May 22, 2025

1  out of  5
rating by Loraine Benegas
"Horrible customer service from this office. No one ever answers your questions. Just "someone will call you back" but they never do. Just a bunch of kids answering the phones. Have no idea how to handle customer issues. I am so fed up with Toni and her team. Really poor choice on my part to put my trust in her. No matter how many times I call, I get "she's in an appointment". I will renew with SF but not this office!"
We responded:
"Dear Loraine, thank you for taking the time to share your feedback. We sincerely apologize that your experience with our office has not met your expectations, especially regarding communication and customer service. We understand how frustrating it can be when your questions are not promptly answered and callbacks are delayed. Please know that we take your concerns seriously and strive to provide attentive, knowledgeable support to all our clients. We regret that you felt the staff handling your calls did not adequately address your issues. Our policy is to ensure timely and effective responses to all inquiries, and it’s clear we fell short in your case. We appreciate your honesty and will use your comments to improve our service and training. If you are willing, we would welcome the opportunity to make this right and restore your trust. Please feel free to reach out to us directly so we can personally assist you. Thank you again, Loraine, for bringing this to our attention."
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Dave Sanders

May 20, 2025

5  out of  5
rating by Dave Sanders
"Shopping for insurance for a home and vehicles is pretty stressful these days but I have to say, Sarah made it much less so. She is knowledgeable, friendly, professional, and prompt with all communication. I retired after 30 years working at another major insurance company so I know what I'm talking about when I say she's one of the best in the industry. As a bonus, I also know a great deal about how various insurance companies operate and there are some you absolutely do not want to insure with. State Farm one of the ones you do want."
We responded:
"We appreciate your insights, especially coming from someone with your extensive background in the industry. It’s great to hear that you feel confident in choosing State Farm for your insurance needs. We're happy to hear that Sarah was able to make your insurance shopping process less stressful. Her knowledge, friendliness, and professionalism are truly assets to our team, and it’s wonderful to know that her efforts made such a positive impact on your experience."
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Robert Dunn

May 5, 2025

4  out of  5
rating by Robert Dunn
"Visited the State Farm office for the first time to pay my insurance bill. Apparently, they do not accept cash. Paid by debit card. I prefer to pay cash. They accept check or cards. Some businesses in my area take cash only...no checks or cards. Driving to Dallas tomorrow to deposit the cash in my credit union. We don't have my credit union here in East Texas."
We responded:
"Thank you for taking the time to share your experience with us. We appreciate your feedback and understand that our payment policy may not align with your preferences. Our goal is to provide a convenient and secure transaction process for all our customers and agents, and we apologize for any inconvenience this may have caused you. We value your input and will take it into consideration as we continuously evaluate our services. If you have any further questions or need assistance, please feel free to reach out to us directly. We hope to serve you better in the future."
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Jackie Panettiere

May 2, 2025

5  out of  5
rating by Jackie Panettiere
"I can't rave enough about Sarah, she was able to exceed my expectations. Efficient, listens and has great followup. Thanks so much !!!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Sarah exceeded your expectations and provided you with efficient service. Listening to our clients and ensuring great follow-up is a priority for us, and it’s fantastic to know that Sarah excelled in those areas. We truly appreciate your support and look forward to assisting you again in the future!"
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ACE.Wahoodrew 11

April 30, 2025

5  out of  5
rating by ACE.Wahoodrew 11
"Beyond satisfied with the help that was received. RJ was very personable and helped guide and explain the process on a level that was easy to understand and transparent. I’m glad to have found someone to help with fantastic experience in the insurance industry. 10/10 recommend."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that RJ provided you with such excellent support and guidance. It's great to know that you found the process easy to understand and that you had a fantastic experience. We appreciate your recommendation and look forward to assisting you again in the future!"
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Wilson VanLoon

April 14, 2025

2  out of  5
rating by Wilson VanLoon
"My mortgage company has no got my new information"
We responded:
"Dear Wilson, thank you for sharing your feedback with us. We understand how important it is for your mortgage company to have your updated information promptly and accurately. We apologize if there has been any delay or miscommunication in getting your new information to them. Our agency strives to handle all documentation and updates efficiently to ensure a smooth process for our clients. If there was an oversight or if additional steps are needed on our part to facilitate this, please don’t hesitate to reach out directly so we can address it immediately. We want to make sure your mortgage company receives all necessary information without any further issues. Thank you again for bringing this to our attention, Wilson, and we appreciate you very much."
Profile photo of Charles Wright

Charles Wright

April 9, 2025

5  out of  5
rating by Charles Wright
"Super helpful! Made the switch to State Farm easy. I’ll recommend them to my friends!"
We responded:
"Charles! We are so glad for this feedback that the switch to State Farm was easy. Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Your recommendation is the highest compliment you could give Sarah. Thanks again!"
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Mariannette Walker

March 21, 2025

5  out of  5
rating by Mariannette Walker
"Accurate, prompt, knowledgeable, and courteous. Ms. Sarah checks every box. Thank you!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ms. Sarah was able to provide you with accurate, prompt, and knowledgeable service. Our team strives to deliver the best experience possible, and it’s wonderful to know we hit the mark with you. We appreciate your feedback and look forward to assisting you again in the future!"
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Zachary Ricks

February 18, 2025

5  out of  5
rating by Zachary Ricks
"Fantastic customer service, exceptional knowledge of the content, and a kind soul on the phone! Three cheers for Sarah! Thank you for a seamless and hearty welcome to StateFarm!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Zamudio “Crazy MF”

February 10, 2025

5  out of  5
rating by Zamudio “Crazy MF”
"I couldn't of asked to have talked to anyone better.Sarah Hassell is awesome at what she does ,the best experience I've had by far talking with a insurance agent ,Educated at her job,Excellent informing me of everything that was needed for the policy I was needing,A Dallas Cowboys fan is exactly who I needed on the other end of the phone ,Very grateful & blessed I was able to come in contact with her. P.s She also has a cute lovely twang that made it so much more enjoyable to be on the phone with her ."
We responded:
"We're elated to hear that Sarah made such a positive impact on your experience! She truly is dedicated to providing excellent service and making every client feel valued and informed. We’re glad her knowledge and friendly demeanor, along with her Dallas Cowboys spirit, made your interaction enjoyable! Your feedback means a lot to us, and we’re grateful to have clients like you. If you ever need assistance in the future, don’t hesitate to reach out!"
Profile photo of Grace Price

Grace Price

February 8, 2025

5  out of  5
rating by Grace Price
"I called and we were like long lost friends. Not a quiet moment the entire afternoon. Great to meet you and thank you very much for all that you do. Thx again!"
We responded:
"We’re pleased to hear that you had a positive experience with our Agent Anastasia Green over the phone. Providing excellent service is our top priority, and it’s always rewarding to know that we’re meeting your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again! "
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Yolanda Frazier

February 4, 2025

5  out of  5
rating by Yolanda Frazier
"Winter was so pleasant she was very polite and understood the importance of saving money after speaking with her i will be recommending all my family and friends to state farm"
We responded:
"Thank you for taking the time out to share your experience with our Agent Winter! We pride ourselves on understanding our customers' needs, and it's amazing to know that she made a positive impact on your experience. We appreciate your recommendation to family and friends and look forward to serving you all in the future! If you have any further questions or need assistance, don’t hesitate to reach out. "
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Skyla Robinsons

February 2, 2025

5  out of  5
rating by Skyla Robinsons
"I have only met Edwin from the Grand Saline office. He treated me like family and went out of his way to make sure all my issues were handled. Highly recommend Toni Threadgill StateFarm when she has agents like him working for her."
We responded:
"Thank you so much for your 5-star review! We’re delighted to hear that you had a great experience with us. Your satisfaction is our top priority! We’re thrilled to hear that Edwin made such a positive impact during your visit. Our team strives to treat every client like family, and it’s wonderful to know that he went above and beyond to assist you. We appreciate your recommendation and look forward to serving you again in the future! Best, Toni Threadgill StateFarm Team"
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Becky Bridges

January 19, 2025

5  out of  5
rating by Becky Bridges
"HIGHLY recommend this place for your insurance. They treat me like I am a family member. Always caring and always available. Wendy and Makenna always seem to find a way to save me money or point out something I might want to think about. Great Helpful Ladies!!"
We responded:
"Becky, Thank you so much for your wonderful review! We are pleased to hear that you feel treated like family – that’s exactly how we strive to make our clients feel. Wendy and Makenna are truly dedicated to providing exceptional teamwork and service to our customers, and it’s fantastic to know that they have helped you find savings and provided valuable insights. Your recommendation means the world to us, and we’re always here to assist you with any insurance needs. Thanks again for your kind words, and we look forward to continuing to serve you! "
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Brooke Niver

January 16, 2025

5  out of  5
rating by Brooke Niver
"I highly recommend Sarah; she’s knowledgeable and always eager to help."
We responded:
"Thank you for your recommendation, Brooke! We're glad to hear that Sarah's knowledge and willingness to help made a positive impression on you. We’re lucky to have her on our team! If you have any more feedback or need assistance, feel free to reach out."
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Karen Anderson

January 15, 2025

5  out of  5
rating by Karen Anderson
"Just wow! Anastasia is a dream to work with. She is so kind and her customer service is unmatched. Ask for Anastasia!"
We responded:
"Karen, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Anastasia. She truly is an asset to our team, and we appreciate your recommendation. If there's anything else we can help you with, feel free to reach out!"
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Trish

January 10, 2025

5  out of  5
rating by Trish
"I worked with Korey and I cannot say enough good things about my experience. She answered all of my questions, was very helpful and so nice!!!"
We responded:
"Thank you for the kind words, Trish! I am thrilled to hear your experience with Korey was so pleasant. It is our goal to provide helpful and accurate information with kindness. Please let us know if we can help in any way! "
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Victoria

December 31, 2024

5  out of  5
rating by Victoria
"Anastasia was great to work with. She was so patient with me and answered all my questions. I highly recommend working with her when you are looking for your insurance!"
We responded:
"Thank you for your wonderful review, Victoria! I'm so happy to hear that Anastasia provided you with such great support and patience throughout your insurance journey. We truly appreciate your recommendation and look forward to assisting you again in the future!"
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K

December 31, 2024

5  out of  5
rating by K
"Toni's office assistant,Korey is prompt and professional and extremely knowledgeable:)!! Great,quick,kind service:)! Thank you,Korey & Toni:)!!"
We responded:
"Thank you for your positive feedback! We pride ourselves in providing prompt and professional service and I am so glad Korey did just that! If you need anything else, don’t hesitate to reach out! "