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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Loraine Benegas

May 22, 2025

1  out of  5
rating by Loraine Benegas
"Horrible customer service from this office. No one ever answers your questions. Just "someone will call you back" but they never do. Just a bunch of kids answering the phones. Have no idea how to handle customer issues. I am so fed up with Toni and her team. Really poor choice on my part to put my trust in her. No matter how many times I call, I get "she's in an appointment". I will renew with SF but not this office!"
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Dave Sanders

May 20, 2025

5  out of  5
rating by Dave Sanders
"Shopping for insurance for a home and vehicles is pretty stressful these days but I have to say, Sarah made it much less so. She is knowledgeable, friendly, professional, and prompt with all communication. I retired after 30 years working at another major insurance company so I know what I'm talking about when I say she's one of the best in the industry. As a bonus, I also know a great deal about how various insurance companies operate and there are some you absolutely do not want to insure with. State Farm one of the ones you do want."
We responded:
"We appreciate your insights, especially coming from someone with your extensive background in the industry. It’s great to hear that you feel confident in choosing State Farm for your insurance needs. We're happy to hear that Sarah was able to make your insurance shopping process less stressful. Her knowledge, friendliness, and professionalism are truly assets to our team, and it’s wonderful to know that her efforts made such a positive impact on your experience."
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Robert Dunn

May 5, 2025

4  out of  5
rating by Robert Dunn
"Visited the State Farm office for the first time to pay my insurance bill. Apparently, they do not accept cash. Paid by debit card. I prefer to pay cash. They accept check or cards. Some businesses in my area take cash only...no checks or cards. Driving to Dallas tomorrow to deposit the cash in my credit union. We don't have my credit union here in East Texas."
We responded:
"Thank you for taking the time to share your experience with us. We appreciate your feedback and understand that our payment policy may not align with your preferences. Our goal is to provide a convenient and secure transaction process for all our customers and agents, and we apologize for any inconvenience this may have caused you. We value your input and will take it into consideration as we continuously evaluate our services. If you have any further questions or need assistance, please feel free to reach out to us directly. We hope to serve you better in the future."
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Jackie Schmidt

May 2, 2025

5  out of  5
rating by Jackie Schmidt
"I can't rave enough about Sarah, she was able to exceed my expectations. Efficient, listens and has great followup. Thanks so much !!!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Sarah exceeded your expectations and provided you with efficient service. Listening to our clients and ensuring great follow-up is a priority for us, and it’s fantastic to know that Sarah excelled in those areas. We truly appreciate your support and look forward to assisting you again in the future!"
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ACE.Wahoodrew 11

April 30, 2025

5  out of  5
rating by ACE.Wahoodrew 11
"Beyond satisfied with the help that was received. RJ was very personable and helped guide and explain the process on a level that was easy to understand and transparent. I’m glad to have found someone to help with fantastic experience in the insurance industry. 10/10 recommend."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that RJ provided you with such excellent support and guidance. It's great to know that you found the process easy to understand and that you had a fantastic experience. We appreciate your recommendation and look forward to assisting you again in the future!"
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Wilson VanLoon

April 14, 2025

2  out of  5
rating by Wilson VanLoon
"My mortgage company has no got my new information"
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Charles Wright

April 9, 2025

5  out of  5
rating by Charles Wright
"Super helpful! Made the switch to State Farm easy. I’ll recommend them to my friends!"
We responded:
"Charles! We are so glad for this feedback that the switch to State Farm was easy. Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Your recommendation is the highest compliment you could give Sarah. Thanks again!"
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Mariannette Walker

March 21, 2025

5  out of  5
rating by Mariannette Walker
"Accurate, prompt, knowledgeable, and courteous. Ms. Sarah checks every box. Thank you!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ms. Sarah was able to provide you with accurate, prompt, and knowledgeable service. Our team strives to deliver the best experience possible, and it’s wonderful to know we hit the mark with you. We appreciate your feedback and look forward to assisting you again in the future!"
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Zachary Ricks

February 18, 2025

5  out of  5
rating by Zachary Ricks
"Fantastic customer service, exceptional knowledge of the content, and a kind soul on the phone! Three cheers for Sarah! Thank you for a seamless and hearty welcome to StateFarm!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Charles “Crazy MF” Zamudio

February 10, 2025

5  out of  5
rating by Charles “Crazy MF” Zamudio
"I couldn't of asked to have talked to anyone better.Sarah Hassell is awesome at what she does ,the best experience I've had by far talking with a insurance agent ,Educated at her job,Excellent informing me of everything that was needed for the policy I was needing,A Dallas Cowboys fan is exactly who I needed on the other end of the phone ,Very grateful & blessed I was able to come in contact with her. P.s She also has a cute lovely twang that made it so much more enjoyable to be on the phone with her ."
We responded:
"We're elated to hear that Sarah made such a positive impact on your experience! She truly is dedicated to providing excellent service and making every client feel valued and informed. We’re glad her knowledge and friendly demeanor, along with her Dallas Cowboys spirit, made your interaction enjoyable! Your feedback means a lot to us, and we’re grateful to have clients like you. If you ever need assistance in the future, don’t hesitate to reach out!"
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Grace Price

February 8, 2025

5  out of  5
rating by Grace Price
"I called and we were like long lost friends. Not a quiet moment the entire afternoon. Great to meet you and thank you very much for all that you do. Thx again!"
We responded:
"We’re pleased to hear that you had a positive experience with our Agent Anastasia Green over the phone. Providing excellent service is our top priority, and it’s always rewarding to know that we’re meeting your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again! "
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Yolanda Frazier

February 4, 2025

5  out of  5
rating by Yolanda Frazier
"Winter was so pleasant she was very polite and understood the importance of saving money after speaking with her i will be recommending all my family and friends to state farm"
We responded:
"Thank you for taking the time out to share your experience with our Agent Winter! We pride ourselves on understanding our customers' needs, and it's amazing to know that she made a positive impact on your experience. We appreciate your recommendation to family and friends and look forward to serving you all in the future! If you have any further questions or need assistance, don’t hesitate to reach out. "
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Skyla Robinsons

February 2, 2025

5  out of  5
rating by Skyla Robinsons
"I have only met Edwin from the Grand Saline office. He treated me like family and went out of his way to make sure all my issues were handled. Highly recommend Toni Threadgill StateFarm when she has agents like him working for her."
We responded:
"Thank you so much for your 5-star review! We’re delighted to hear that you had a great experience with us. Your satisfaction is our top priority! We’re thrilled to hear that Edwin made such a positive impact during your visit. Our team strives to treat every client like family, and it’s wonderful to know that he went above and beyond to assist you. We appreciate your recommendation and look forward to serving you again in the future! Best, Toni Threadgill StateFarm Team"
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Kellye Keltner

January 20, 2025

5  out of  5
rating by Kellye Keltner
"Sarah made purchasing insurance quick and painless!"
We responded:
"Kellye, Thank you so much for your kind words! We’re delighted to know that your experience with Sarah was quick and painless. Our team strives to make the insurance purchasing process as smooth as possible, and it’s wonderful to know we achieved that for you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you and your family again! "
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Becky Bridges

January 19, 2025

5  out of  5
rating by Becky Bridges
"HIGHLY recommend this place for your insurance. They treat me like I am a family member. Always caring and always available. Wendy and Makenna always seem to find a way to save me money or point out something I might want to think about. Great Helpful Ladies!!"
We responded:
"Becky, Thank you so much for your wonderful review! We are pleased to hear that you feel treated like family – that’s exactly how we strive to make our clients feel. Wendy and Makenna are truly dedicated to providing exceptional teamwork and service to our customers, and it’s fantastic to know that they have helped you find savings and provided valuable insights. Your recommendation means the world to us, and we’re always here to assist you with any insurance needs. Thanks again for your kind words, and we look forward to continuing to serve you! "
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Brooke Niver

January 16, 2025

5  out of  5
rating by Brooke Niver
"I highly recommend Sarah; she’s knowledgeable and always eager to help."
We responded:
"Thank you for your recommendation, Brooke! We're glad to hear that Sarah's knowledge and willingness to help made a positive impression on you. We’re lucky to have her on our team! If you have any more feedback or need assistance, feel free to reach out."
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Karen Anderson

January 15, 2025

5  out of  5
rating by Karen Anderson
"Just wow! Anastasia is a dream to work with. She is so kind and her customer service is unmatched. Ask for Anastasia!"
We responded:
"Karen, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Anastasia. She truly is an asset to our team, and we appreciate your recommendation. If there's anything else we can help you with, feel free to reach out!"
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Trish

January 10, 2025

5  out of  5
rating by Trish
"I worked with Korey and I cannot say enough good things about my experience. She answered all of my questions, was very helpful and so nice!!!"
We responded:
"Thank you for the kind words, Trish! I am thrilled to hear your experience with Korey was so pleasant. It is our goal to provide helpful and accurate information with kindness. Please let us know if we can help in any way! "
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Victoria

December 31, 2024

5  out of  5
rating by Victoria
"Anastasia was great to work with. She was so patient with me and answered all my questions. I highly recommend working with her when you are looking for your insurance!"
We responded:
"Thank you for your wonderful review, Victoria! I'm so happy to hear that Anastasia provided you with such great support and patience throughout your insurance journey. We truly appreciate your recommendation and look forward to assisting you again in the future!"
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K

December 31, 2024

5  out of  5
rating by K
"Toni's office assistant,Korey is prompt and professional and extremely knowledgeable:)!! Great,quick,kind service:)! Thank you,Korey & Toni:)!!"
We responded:
"Thank you for your positive feedback! We pride ourselves in providing prompt and professional service and I am so glad Korey did just that! If you need anything else, don’t hesitate to reach out! "
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Omar Lewis

December 27, 2024

5  out of  5
rating by Omar Lewis
"Sarah was great to work with!"
We responded:
"Thank you, Omar! I'm so happy to hear that you had a great experience working with Sarah. She is passionate about her work and truly cares about her clients. Your feedback will brighten her day. Thank you! #TeamThreadgill"
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Faith Volz

December 13, 2024

5  out of  5
rating by Faith Volz
"I recently worked with Korey and she was great! She was very knowledgeable and professional."
We responded:
"Thank you, Faith! We are happy to know you had a great experience with Korey, and that her insurance knowledge and professionalism were top notch. We appreciate your business! Please reach out if you have any further questions! "
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Nguyen Nguyen

December 11, 2024

5  out of  5
rating by Nguyen Nguyen
"I enjoyed working with Sarah. She took time to answer all my questions."
We responded:
"Thank you so much for your five-star review Nguyen! I am thrilled to hear that Sarah could answer your questions. Please reach out if we can help with any further insurance questions!"
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Stasia K

November 27, 2024

5  out of  5
rating by Stasia K
"Anastasia at Toni's office was great to work with! I didn't really understand my insurance until I talked to her. She broke down the policy in a way that made sense to me and I didn't feel like just a number when I talked to her!"
We responded:
"Ellen! Thank you for taking the time to share your thoughts! We’re glad to know you’re more than satisfied with the service at our State Farm office. Anastasia delivers the personal touch and understanding of insurance for your auto, homeowners, life and even health! If you ever have any questions or need assistance, we’re here to help!"
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Jennifer Payne

November 20, 2024

5  out of  5
rating by Jennifer Payne
"Sarah was so friendly and helpful to me as I inquired about insurance for my mom. She adds that personal touch and she is extremely knowledgeable. We’re sold and gladly switched to State Farm! Thank you for saving my mom literally thousands on her home and auto insurance 👏👏"
We responded:
"Jennifer, Thank you for your incredible five-star review! We’re thrilled to hear that Sarah was able to assist you with your mom’s insurance needs and provide that personal touch. It’s fantastic to hear that we could help save your mom thousands on her home and auto insurance! We’re honored to have you as part of the State Farm family, and we look forward to serving you and your mom for many years to come."