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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Becky Dorsett

March 10, 2023

5  out of  5 rating by Becky Dorsett
"We are a one income home and have had the same insurance provider for a long time. When our rates went up and our provider wouldn't even give us the time of day to discuss anything I started getting quotes. Sarah was right there providing the customer service that I needed AND got us more coverage for less! Talk about amazing!!"

JV Johnson

March 9, 2023

5  out of  5 rating by JV Johnson
"Sarah Hassell helped me with my Home Owners Insurance and Auto Insurance policies. She worked with me to compare what coverage I have now, what State Farm could offer me and finally the differences in cost. She made everything easy to review and understand. I'm happy with my policies and Sarah was truly a joy to work with. Thanks Sarah! :)"

Imran Ahmed

March 8, 2023

5  out of  5 rating by Imran Ahmed
"Danielle Autry done great job solve my problem help me all manners I had the pleasure of working with Danielle Autry signing auto insurance and life insurance . She was very easy to work with and made the entire process simple and quick. Not only is she competent, but she really breaks down everything so that it is easy to understand. I was overwhelmed with insurance agents calling me, and let me just say that Danielle Autry was a breath of fresh air! I thoroughly enjoyed speaking with her - she’s just all around great."

Kaicee Campbell

February 27, 2023

5  out of  5 rating by Kaicee Campbell
"Sarah is amazing to work with! Knowledgeable, responsive and got me a great rate! Definitely recommend!"

Johnny Fanous

February 18, 2023

5  out of  5 rating by Johnny Fanous
"This agency is very supportive of their customers. Michelle Krupp stands out for her attention, attitude, and follow-up."

Jo Nell Williams

January 27, 2023

5  out of  5 rating by Jo Nell Williams
"Great service!"

Amber Harris

January 18, 2023

5  out of  5 rating by Amber Harris
"I had the pleasure of working with Sarah Hassell when signing up for the home owners/auto insurance bundle. She was very easy to work with and made the entire process simple and quick. Not only is she competent, but she really breaks down everything so that it is easy to understand. I was overwhelmed with insurance agents calling me, and let me just say that Sarah was a breath of fresh air! I thoroughly enjoyed speaking with her - she’s just all around great."

Samantha Taylor

January 12, 2023

5  out of  5 rating by Samantha Taylor
"Staff was pleasant and nice. My agent Sarah Hassell was very helpful and didn’t make me feel pressure into buying anything and was able to answer all of my concerns and questions. I look forward to continuing business with them. 10/10 would recommend."

Doreen Dare-Mack

December 9, 2022

5  out of  5 rating by Doreen Dare-Mack
"Thank you Sarah Hassell for helping me with my Auto & Home at the very last minute and making it as easy as possible. Look forward to a long relationship!"

Jess L

November 11, 2022

5  out of  5 rating by Jess L
"I've been using this State Farm office for a couple years now, and it's been great. Michelle Krupp answered my last call and was absolutely wonderful! I got all my questions answered in no time."

Judy Sullivan

October 27, 2022

1  out of  5 rating by Judy Sullivan
"If there were a way to post negative stars, I would. This agency has caused me nothing but heartahe over the last year. The do not communicate with their customers, nor do they communicate with the corporate office on their behalf. To date, it has cost me over $1600.00 simply because State Farm cancelled my homeowners insurance with no notice to me. When I asked why the insurance was cancelled I was told there was no note in the file and all she could do was guess as to the reasoning. Seriously, guess? Because I didn't find out the insurance was cancelled, there was a 2 week lapse in coverage leading the lender to place "lender only" coverage on the property. This has been a nightmare and it is still not over. I still do not know why the insurance was cancelled nor do I know why there was no notice given. I DID specifically ask for a cancellation notice but have never received one. I have several family members with State Farm Insurance and they have no issues, therefore, I have to believe the agent doesn't service her customers in a timely manner. Tread softly with this agent."

Martyn Canham

October 12, 2022

5  out of  5 rating by Martyn Canham
"Great service from Sarah Hassell including follow up. Fast response to requests and patient to walk me through everything."

raju rizal

October 7, 2022

5  out of  5 rating by raju rizal
"I am so happy to get professional help from Sarah in search of cheaper insurance"

Ana Gonzalez

October 6, 2022

4  out of  5 rating by Ana Gonzalez
"I must say….Ms. Autry has always been helpful, courteous, and above all else very patient. Seems like i call her for something every other day. Just want to say, Thank You Danielle"

George Haddad

October 6, 2022

5  out of  5 rating by George Haddad
"Toni Threadgill agency is the place to go to for all your insurance needs. Sarah Hassell was outstanding in helping me tailor the best coverages needed for my home and auto. Very professional and friendly outstanding service. I highly recommend them. Thanks."

V B

October 6, 2022

5  out of  5 rating by V B
"Ashlyn was very helpful and friendly. I love State Farm nd their customer service."

Carissa Cumbie

October 5, 2022

3  out of  5 rating by Carissa Cumbie
"5star customer service 2 star on underwritting.. save quite a bit until I removed 2 vehicle and added one. I'm being told the i potential will have to pay for insurance on these 2 vehicle for up to 2 months but will get refunded once underwriting approved the removal. I'm looking at paying $600 for an approximate bill of $445 for 2months. Not very happy about that."

Lam 1

October 4, 2022

5  out of  5 rating by Lam 1
"This State Farm office is fantastic! I worked with Sarah, and she made getting our home owners insurance and auto insurance easy. It was fast and honest, it's just what's needed in today's world. I will continue to work with this team of fantastic people."

Ashley Cook

October 4, 2022

5  out of  5 rating by Ashley Cook
"Very professional and polite! We’ve made several changes in the past month and they have been right on top of everything!"

Elaine Bay

October 3, 2022

5  out of  5 rating by Elaine Bay
"I have used State Farm Insurance at Emory, Rains County, Texas for over 20 years. I have received courteous and prompt answers to my questions and issues. I tried a different insurance company and was not happy from the very start. Needless to say, I can county on Toni Threadgill and her staff at Emory to provide the services I need. I moved from Emory to Collin County and continue to use the Emory office. As is often said, there's no place like home and Emory is that to me. The State Farm agency in Emory under Toni Threadgill's supervision continues to be like a family."

Cindy White

September 27, 2022

5  out of  5 rating by Cindy White
"We are very pleased with this insurance company. Cathy Lambert helped me set-up their SafeDriver App on my cell phone. This is just another way for us to save on our auto premium."

Michele Ray

September 22, 2022

5  out of  5 rating by Michele Ray
"Very professional and helpful getting me the insurance I need. Great work Kathryn!"

Lonnie Hargrove

April 8, 2022

5  out of  5 rating by Lonnie Hargrove
"Mrs. Threadgill is very good at finding the best policy for your needs."

REBECCA HICKS

March 4, 2022

5  out of  5 rating by REBECCA HICKS
"Great customer service! Very knowledgeable and helpful."

Anthony Hassell

March 4, 2022

5  out of  5 rating by Anthony Hassell
"Toni Threadgill and her team are a joy to work with. I️ recently purchased a life policy through Toni’s office and the process was quick and seamless. The staff listen to what you want and pair you with the best product. Do yourself a favor and go see the gals and gents at Toni’s office, you won’t regret it!"